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Guest Terms and Conditions


  1. Payment Terms

Once you have confirmed your booking, you will receive a confirmation email and an e-payment link will be sent to you to complete the payment transaction.

Your apartment will be held for a maximum of 72 hours in order to allow time to make the payment. If payment is not received within 72 hours, the booking will be cancelled.

We accept only credit card as the payment method for online booking.

  1. Prices

We reserve the right to change the price of accommodation at any time, although the price of your booking will be confirmed at the time of booking and will not change (subject to errors), unless your period of 72 hours has expired.

We reserve the right to correct our prices if errors occur, and we assure you that errors and changes are extremely rare.

  1. Deposit

You are responsible for the upkeep of your apartment during your stay. In order to protect the owner’s assets, we take your credit card details when you book the apartment.

We reserve the right to charge your credit card in your absence, to cover the cost of any missing or broken items that are not on your checkout inventory list, or damage to the property aside from normal wear and tear. Our authority to do so is valid for up to 7 days after your checkout date.

Intentional neglect and damage is not covered by this provision, and we reserve the right to involve the relevant authorities.

  1. Your Party

Only the people included in the booking in the may use the property and its facilities. No additional people are allowed to stay. The maximum number of people must not exceed the number of sleeping spaces shown on the website.

  1. Date Changes

If you wish to make any date changes, we must be notified by email as quickly as possible but in any case, we cannot guarantee that such changes will be accepted.

  1. Property Changes

If you wish to make any property changes, we must be notified by email as quickly as possible but in any case, we cannot guarantee that such changes will be accepted. We will confer with our apartment owners and confirm with you accordingly within 3 working days if your requested property changes are approved.

  1. Cancellation

For cancellations 30 days or more before arrival, 50% refund.

For cancellations less than 30 days before arrival, no refunds are available.

  1. Arrival and Departure

Upon check-in you must present your booking reference number and we will take copies of the passport of yourself and other guests in your party staying in the apartment.

You will have received instructions on the access to the building and apartment prior to your arrival. Check-in is permitted from 3pm and check out is before 11am. If the property is left in a very poor state we reserve the right to apply an excess cleaning charge with supporting photo evidence which we will provide to you as a supporting.

We can accommodate an early check-in or late check-out, subject to availability and/or additional charge.

If we have not agreed a late checkout and our housekeeping service agent arrives after 11am and finds you are still in the property, they have the right to remove your baggage from the property to enable cleaning for the next guest.

If your arrival is delayed for whatsoever reason until after the check-in date, no refund or amendment is possible under any circumstances.

  1. The Property and Services

All properties are furnished to Ease by Emaar standards and include a fully functioning kitchen with appliances and cutlery.

The prices include wireless internet, guest linens (towels, bedsheets, etc.), guest supplies (including tea & coffee, unlimited complimentary mineral water), gas, water and electricity. The common facilities are the responsibility of the building management company and we cannot be held liable if these facilities are in a poor state of repair (although this is extremely rare).

  1. Housekeeping

If your stay is more than 7 days, we provide a complimentary housekeeping service at the end of every week upon request. You will be provided with fresh linen and towels during every housekeeping visit.

If you require additional housekeeping, contact Ease by Emaar and the normal additional booking charges will apply. We do regularly run maintenance checks on the properties but do inform us if there are any maintenance issues encountered during your stay.

  1. Your Personal Property

We accept no liability for the loss or damage to your possessions during your stay. It is your responsibility to take out adequate travel insurance to cover any valuables that you bring. We also accept no liability for personal property that you forget to pack or leave behind. We reserve the right to dispose of any items recovered that are not claimed within 30 days.

  1. Building & Parking Access Cards

Building access cards and parking devices (if any) must be returned on your check-out. If unreturned, the following charges will apply:

  • Unreturned access cards for either the building or the parking are charged at AED 500

We accept no liability for any damage caused to your vehicle when parked in the allocated parking bays.

  1. Our Responsibility

We are responsible for providing your accommodation with reasonable skill and care. We are not responsible for the following:

  • Where you do not enjoy your stay for reasons that were not made known to us either before or during your stay
  • Any services that do not form part of this contract
  • Where we are found liable for loss and / or damage to your personal possessions, the maximum amount we have to pay is AED 200 per person affected. You are assumed to have taken adequate insurance to cover this eventuality
  • Any death, personal injury, or deficiency of your accommodation arrangements that is not caused by any fault of ours
  • Any injury, illness, death, loss, damage, expense, cost or other claim of any description which results from any of the following:
    • The fault of the person involved
    • The fault of any third party unrelated to Ease by Emaar
  • An event which we could not have predicted
  • Any other event in which we have no control over
  1. Your Responsibility

You are responsible to act and behave in a respectable manner so as not to cause any nuisance to neighbours. We reserve the right to terminate the occupation of the property without refund if, in our reasonable opinion, a member of your party has behaved in such a way to cause danger, upset or distress to any third party or damage to the property. Specifically, you are responsible for the following:

  • Using the property solely for its purpose as a short term holiday or business stay
  • You accept no legal right to security of tenure over the property
  • Maintaining and leaving the property and its contents in a clean and tidy condition commensurate with the standard of housekeeping on arrival
  • You accept responsibility for any damage or loss caused by any member of your party during your stay. Full payment will be made prior to your departure, and we reserve the right to deduct the amount from your credit card. Should you refuse to do so, you will be responsible for paying any legal costs we incur in recovering the payment
  • If we discover any drugs at any of our properties it will be immediately reported to the police, as drugs are strictly forbidden in the UAE and they carry a zero tolerance policy

It is strongly recommended that you take out adequate travel insurance to cover loss of personal possessions.

  1. Our Access

Any authorized member of Ease by Emaar may at any time with reasonable notice in advance enter the property for inspection, housekeeping and maintenance; or enter the apartment without notice in the event of any emergency or instructed by relevant government authorities. We will do our utmost to minimize disruption during your stay.

  1. Force Majeure

We cannot accept liability for unforeseen events that take place in your accommodation during your stay. Any such events will be considered at Force Majeure and not as negligence on our part, and therefore no refunds will be available. Such events include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, swimming pool closure, power cuts, air-conditioning, failure, lifts out of order, TV telephone or internet service out of order, water shortages, construction noise, evacuation by the authorities and all similar events outside our control.

  1. Website Accuracy

The information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. Please therefore ensure you check all details of your stay (including the price) on your booking acceptance.

  1. Data Protection

We need to use the information you have provided us as part of the booking process. We will take full responsibility for ensuring that the information provided remains secure. We must pass your information on to certain parties who are involved in your stay, but they will not be passed onto any third party who is unrelated.